REFUND POLICY

Returns must be requested within 30 days after the date of delivery. Once our customer service team has contacted you, the parcel must arrive back at our warehouse within 30 days to qualify for a full refund.

Items must be in original and unused condition. Any Gift With Purchase received with an order must also be returned for a full refund. We do not offer refunds simply for change of mind returns that are 30 days after delivery.

We will accept returns outside of the above conditions in the case of damaged products, incorrect items or faulty items.

We only accept returns purchased from www.gingeracre.com.au. Ginger Acre products purchased in all other locations must be returned to their original point of purchase.

Return shipping costs are borne by the customers.